Allow Admins to Downgrade user settings

Currently admins can only increase a users access, but there's no option to reduce or downgrade a user's settings in callrail. You have to delete the user and set them up again which is tedious and unnecessary. 

Admins should be able to increase and decrease user access, or even better allow which features, like reporting or callflow access and lead center and teams view using more specifically, or even create their own custom roles for users. That's fairly ubiquitous across CRM and custom reporting tools



1 comment
Date Votes
  • Official comment

    Hey Liz!

    I definitely see how this update would be helpful. I'll get it submitted to our product team and let you know here if there are any updates. 

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