CallRail to CRM
I am running into an error message of "registrant not found" when trying to add a history item in our CRM Lasso as "outbound call completed". The registrant is matched in the system using the phone number since this provides the most consistency, however, an error message continues as "registrant not found".
I believe the match is not occurring because Callrail places a 1 in front of the phone number, but our CRM Lasso does not. Any ideas on how I can help the systems match? Or tell Zapier not to use the 1?