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CallRail Integration - Prevent Creating A Deal

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Hunter Nelson
Expert (Gold)

I was wondering if it's possible to only create contact records with the CallRail Integration.  I don't want to create deals when a new contact is generated from CallRail as most of the calls that come in are spam.  It looks like the default integration creates both a contact record and a deal.

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    Robin
    Community manager

    Hey Hunter,

    It's not possible to only create contact records. I would suggest setting up Integration Triggers to help filter out some of the calls that are sent to your ActiveCampaign account from CallRail. For issues with spam calls, using the minimum call duration as a filter could be a good option.

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    Hunter Nelson
    Expert (Gold)

    Ok, thanks for the update.  

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