Can't Transfer Calls to Any Agent in Lead Center

Our receptionist is unable to transfer any calls to our agents. Once she clicks transfer, it goes straight to that person's voicemail. Everything is updated, and double checked but we still can't get it figured out. Support has been unhelpful also. 



1 comment
Date Votes
  • Official comment

    Hello Laura! 

    I am so sorry to hear you have been experiencing issues with transferring calls. We definitely understand the frustration that this issue is occurring. I wanted to let you know that I found an existing ticket regarding this issue and I am going to personally take ownership so we can work on getting this resolved for you. I will be reaching out with some questions just so I can thoroughly troubleshoot the issue and find a cause and escalate if need be. Thank you so much for your patience. 

Please sign in to leave a comment.

Didn't find what you were looking for?

New post