Product Ideas

New features, product suggestions

16 followers

Add Teams feature for simulcalls OR shorten minimum queue ringtime

Nick DeCesare July 27, 2023 16:12

1 comment

8 votes
Add Reporting for which Missed Calls were Returned

Nick DeCesare July 12, 2023 21:25

3 comments

6 votes
Add feature to see which users calls rang to in the call log

Nick DeCesare June 29, 2023 16:58

1 comment

6 votes
Change Agent Hold Music

Kevin McKee June 01, 2023 21:30

7 comments

4 votes
Full Call Transcript in Email Notifications

Sarah Lancaster February 26, 2024 16:34

2 comments

3 votes
Add Call Report that shows missed calls by agent/s during business hours and agent/s available hours

Joshua Bellows January 11, 2024 20:24

1 comment

3 votes
Quick Block

Eddie August 02, 2023 16:56

9 comments

3 votes
Browser Extension to dial numbers from CRM

Kevin McKee June 05, 2023 15:59

1 comment

3 votes
Expanded internal user type administrative controls & more granular user types

Zachary Mcillece September 05, 2024 19:31

0 comments

2 votes
Include Full Text Message in Texting Email Notifications

Kelsey Blomquist-Wright April 18, 2024 17:06

1 comment

2 votes
Add Call Routing By Tag

Isaac Esses January 23, 2024 03:03

1 comment

2 votes
Outbound calls to numbers outside of US and Canada

Tamara Baranova July 24, 2023 10:44

1 comment

2 votes
Block Unwanted Calls by Descriptor

Michael July 19, 2023 19:31

1 comment

2 votes
Allow Admins to Downgrade user settings

Liz Chartrand June 09, 2023 14:27

1 comment

2 votes
Allow Lead Center to Access iPhone Contacts

Nick DeCesare May 09, 2023 20:03

3 comments

2 votes
Call tag - Multiple selection option and tag ordering

Sheri Burke March 22, 2023 16:00

3 comments

2 votes
Enhance Automated Response feature with conditional logic for better control

Chris Berg March 14, 2023 02:10

5 comments

2 votes
Need to ability to set holidays

Mark Funderburg January 19, 2023 14:46

1 comment

2 votes
Voice Prompts for Menu System

Tom Shields September 09, 2022 15:00

1 comment

2 votes
Support CNAME Cloaking for tracking scripts to reduce DNI interference from ad blockers

109 D May 31, 2022 19:22

15 comments

2 votes
Lead Center toggle between text threads and calls

Ben Chase May 24, 2022 19:24

3 comments

2 votes
Lead Center option for auto "move to reviewed"

Ben Chase May 24, 2022 18:28

7 comments

2 votes
SMS automation via hubspot workflows

Kevin K February 14, 2024 16:32

5 comments

1 vote
Built-In Form Styling Features

Franco Aquino December 27, 2023 19:49

1 comment

1 vote
Form data with Salesforce Integration

Selena Moore December 06, 2023 20:40

Answered

1 comment

1 vote
Conference Calls

Joshua Bellows November 14, 2023 20:52

1 comment

1 vote
Share Custom Reports with Other Users

Jenika Pouliot August 08, 2023 17:51

1 comment

1 vote
Automated voice prompts

Bryan Sesser July 13, 2023 18:48

3 comments

1 vote
Ability to schedule sending reports

Liz Chartrand July 05, 2023 15:28

Answered

5 comments

1 vote
Give Manager access to update agent status in team view

Kevin McKee June 05, 2023 16:07

1 comment

1 vote

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