Marty

1. Community
2. Integrations
3. Microsoft Ads Integration is not connecting in CallRail

Hi Kate!  There could be a few things causing this to happen.  If you are unable to activate the Microsoft Ads integration, one potential issue could be related to the authorization process. When c...

• View comment
• Created July 31, 2024 20:13
• 0 votes

1. Community
2. Call Tracking
3. Duplicate Conversion Count (Web Form Submit + Phone Call)

Hi Joseph,  Thank you for posting in Community!   Is this happening in an integration or your call logs? I will be glad to look into this further for you.    Thank you! 

• View comment
• Created April 15, 2024 20:29
• 0 votes

1. Community
2. Call Tracking
3. Website Pool Not Finding Swap Target on Magento Website

Hi Cornelius and thank you for posting in Community.  I would like to look into this further for you if possible. I can create a support ticket and investigate this more.  I will be sending an emai...

• View comment
• Created April 15, 2024 19:34
• 0 votes

1. Community
2. Call Tracking
3. Call Attribution in Hubspot

Hi Todd,  Thank you for posting in Community.  Our Hubspot integration sends call data directly to Hubspot. We cannot prevent Dialpad from sending the call data also, which may result in duplicate ...

• View comment
• Created April 04, 2024 19:03
• 0 votes

1. Community
2. Integrations
3. Tracking with GTM Server Side Container

Hi Scott/ Nancy,  Here is some information regarding this:  Our integration uses the "Measurement Protocol API" which is Google's offering for sending Server-Side data to GA4. If you implement visi...

• View comment
• Created April 03, 2024 23:35
• 0 votes

1. Community
2. Integrations
3. Tracking with GTM Server Side Container

Hi Scott,  Thank you for posting in Community! One question regarding your inquiry- are you using visitor tracking (Webpools) for your account? If not- this could be to blame. Please let me know an...

• View comment
• Created March 28, 2024 17:24
• 0 votes

1. Community
2. API & Webhooks
3. PostCall webhook

Hi Dzmitry! Thank you for posting in Community! Great Question! So the milestones will show on the PostCall webhook when configured in CallRail with the desired URL. The milestone will show in the ...

• View comment
• Created March 26, 2024 22:58
• 0 votes

1. Community
2. General Information
3. Text or email alerts

Hello Bez,  Thank you for posting in Community! We appreciate your input.  Currently, the closest feature we have to this is the Conversation Intelligence option. A notification email can be set up...

• View comment
• Edited March 25, 2024 23:13
• 0 votes

1. Community
2. Form Tracking
3. What if the source is the website itself?

Hello!  Thank you for posting in Community. We may need to look into this further for you in this case. There could be a particular reason but we'd need to investigate. If possible please call our ...

• View comment
• Created March 25, 2024 20:06
• 0 votes

1. Community
2. Lead Center
3. Chat push notifications

Hi Kyle,  Thank you for posting in Community!  I will be glad to put in a request with our Product Development team regarding this feature. I understand the importance of this and we appreciate you...

• View comment
• Created March 25, 2024 19:40
• 0 votes