Robin

1. Community
2. Product Ideas
3. Call rail integration with zoho crm

Hey Mathieu, Thank you for taking the time to provide all of these details and some feedback for our team! I am interested in getting a little more information from you to clarify before passing th...

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1. Community
2. Call Tracking
3. Exclude Phone Numbers From Tracking, Without Blocking Them?

Once you score an interaction with the caller as Not Qualified, this Lead Score status of Not Qualified will follow that number/contact. You will not have to score every call that comes in from tha...

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1. Community
2. Call Tracking
3. Exclude Phone Numbers From Tracking, Without Blocking Them?

Hey Matt, Unfortunately, there is not a way to filter out a list of contacts. However, you can score those interactions as Not Qualified. Once this is done to one of their interactions, that number...

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1. Community
2. Conversation Intelligence
3. When qualifying a call with thumbs up, the contact still shows as unqualified

Hey Parker, After doing some further digging into the audits, it looks like the reason this happened is because the outbound call this morning at 10:05am was scored as Not Qualified by one of the u...

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1. Community
2. Conversation Intelligence
3. When qualifying a call with thumbs up, the contact still shows as unqualified

Hey Parker, In the first example, the call at 10:14am, the Lead was unqualified on a previous interaction, so the Lead Score is reflecting that. It does not show in the qualified column on the call...

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Official comment

1. Community
2. Integrations
3. Zoom phone/contact centre integration

Hey Arkadi Lykovsky, At this time, we do not have any plans to integrate with Zoom phone/contact centre.  Let me know if you have any other questions, and welcome to the community!

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Official comment

1. Community
2. Product Ideas
3. Call tag - Multiple selection option and tag ordering

Hey Sheri, Thank you for providing these feature ideas. I'll make sure this gets submitted to our product team! If any update is made, I'll let you know here.  In the meantime, I am curious if any ...

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1. Community
2. Conversation Intelligence
3. When qualifying a call with thumbs up, the contact still shows as unqualified

Hey Parker Ruiz! It sounds like you are using the feature correctly. When you click to qualify an interaction, this should reflect in the Lead Score. If the Lead Score is already qualified (due to ...

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1. Community
2. Lead Center
3. A few hours with Lead Center app and my life is now a nightmare

Hey Roy, What you're experiencing in the mobile app is definitely not intended behavior. I do see you currently have a couple open tickets with our support team regarding this issue. I'm confident ...

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1. Community
2. Lead Center
3. Missed Calls With Lead Center .... HELP

Good morning Michael Primus! I'm happy to hear you all were able to work through this issue.  

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