Avatar

Kevin McKee

Great answers
Expert (Gold)
  • Total activity 17
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 8

Posts

Recent activity by Kevin McKee
Sort by recent activity Recent activity Votes
  • Leadcenter Queue - auto logout agents

    It would be nice to be able to setup a rule in a queue that after x amount of time, the agent is logged out so the call can be re-routed to an available agent.  We have had agents walk away from th...

    • Created
    • 2 followers
    • 1 comment
    • 0 votes
  • Lead Center Ringer vs. Calls

    Other systems allow a separate audio device to be chosen for the ringer audio.  For example, ring the computer speakers, but then allow the call audio to be routed through headphones.  It would be ...

    • Created
    • 3 followers
    • 3 comments
    • 0 votes
  • Give Manager access to update agent status in team view

    Currently only administrator access will allow someone to change/update the agent status on the team view screen  This means that managers need to be given full account access - even across compani...

    • Created
    • 2 followers
    • 1 comment
    • 1 vote
  • Browser Extension to dial numbers from CRM

    Many phone systems have a browser extension (we are migrating from Ringcentral).  They provide a browser plugin that identifies and makes all phone numbers click-to-call.  This really helps agents ...

    • Created
    • 3 followers
    • 1 comment
    • 3 votes
  • Bug Issue - Team View Real Time Stats not viewable

    If the third, right most column is not shown in the agent view ("Setup Lead Center"), then real time stats won't show on the team view.

    • Created
    • 2 followers
    • 3 comments
    • 1 vote
  • Multiple follow ups in active queue

    When there is a missed call, voicemail, form, etc, we typically will follow up multiple times, not just a single callback.  It would be nice to keep these interactions in the active queue until we ...

    • Created
    • 2 followers
    • 1 comment
    • 1 vote
  • Change Agent Hold Music

    We have a callflow queue with a team.  I am able to set the hold music for the queue.  Once an agent answers and if they then  place the person on hold, the hold music is now some default music I h...

    • Created
    • 8 followers
    • 6 comments
    • 5 votes