Bruce
Comments
-
I love the summary feature. As we are training new agents the transcripts helped us understand and skim through calls quicker but the longer the calls, the longer the review time. With call summary...
-
This is a great idea and was wondering if we can follow some sort of a call flow so that the CS rep who becomes available first can answer instead of just one number to text.
-
Wondering if this can be looked at again. There is just such a huge level of stress of losing the customer with the attention span of customers these days. They will open the chat and send a messag...
-
Hi Robin, This concept sounds great on paper but does not work well when applied. Here is why. Let's say we have 5 missed calls from the same caller. The tags will only do one call at a time. So ...
-
Yes this is very cringe worthy. We do not use this feature just because of it and we would really want to. Any update on this?
-
Great point. Block should be just as easily accessible as the first menu option. It's way too common now. Everyone from Yelp calling us and every SEO company in the world. Now we are getting duct c...
-
I came here to post this. I thought this was some sort of option I had turned off but it seems like an oversight on the programming side. Thank you for suggesting this.
-
One thing I would like to see is if we block a number it also blocks that number from texting us.