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Liz Chartrand

Novice (Bronze)
  • Total activity 41
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Recent activity by Liz Chartrand
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  • Answered

    Ability to schedule sending reports

    For years my company has tracked our answer rate and callrail efficacy every Monday by exporting data and adding them to reports for our teams to review.It would be extremely helpful to have our pr...

    • Edited
    • 2 followers
    • 5 comments
    • 1 vote
  • Answered

    Reporting on Lead Center Agent Answered Calls

    Hi,Is there a way to pull a report on agents answered calls?Can this be reported on each company instead of agents over all activity? eg, if an agent is on multiple company callflows I'd like to be...

    • Created
    • 2 followers
    • 1 comment
    • 0 votes
  • Add feature request : opt to call back

    I'm curious if there's an option, similar to press start # to go straight to voicemail, if we can include an option to allow callers to select an option to have agents call them back. then send a n...

    • Edited
    • 2 followers
    • 1 comment
    • 0 votes
  • Re-think user settings interface

    At somepoint user settings and lead center settings were separated into 2 separate sections - it makes no sense and is difficult to navigate.Please consider combining user and lead center settings ...

    • Created
    • 2 followers
    • 1 comment
    • 0 votes
  • Allow Admins to Downgrade user settings

    Currently admins can only increase a users access, but there's no option to reduce or downgrade a user's settings in callrail. You have to delete the user and set them up again which is tedious and...

    • Created
    • 3 followers
    • 1 comment
    • 2 votes
  • Adding team feature to simulcall or dial step in callflows

    It'd be great to make the teams feature more accessible. this way admins can add team members to complex callflows very easily.

    • Created
    • 2 followers
    • 4 comments
    • 0 votes