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Display the Source Number in the Call Center App

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Matt Skogman
Novice (Bronze)

Is there a way that when the CallCenter App rings, it can display the Source Number to me?  In other words, is there a way to notify me before I answer if the call came from our Google number or our Facebook number?  Some of our published numbers are more likely to be spam calls than others.  It would be nice to see the number dialed on the Call Center App.

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    Adam

    Hi Matt!

    There are a few recommendations we have to list the source number rather than the customer number on incoming calls. The main way to change the Incoming Caller ID for phone calls using this guide.

    If that's not exactly what you are wanting, you could also configure a Whisper Message on each incoming call to one of your tracking numbers. 

    Hope this helps!

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