How can we help you?

Getting Started

Overview

• Getting Started: A Five-Minute Guide
• The CallRail Glossary
• Intro to Call Tracking
• Source Tracking Basics
• Keyword Tracking Basics
• International Call Tracking

See all 9 articles

Features

• Call Recording
• Call Monitoring
• Form Tracking
• Keypad Scoring
• Call Flow Builder Overview
• Whisper Message

See all 8 articles

Conversation Intelligence

• CallScribe
• CallScore
• Keyword Spotting

CallRail's Mobile App

• Mobile App Basics
• Place and Return Calls
• Text Messaging from the CallRail App
• Settings and Account Center
• Creating Mobile Push Notifications
• Two-Factor Authentication in the CallRail App

Tracking Numbers

Creating Tracking Numbers

• International Number Types
• Create an AdWords Mobile Click-to-Call Tracking Number
• Create a New Number
• Create a Number for a Google Ad Extension
• Create a Keyword Tracker
• Create an Offline Tracking Number

See all 13 articles

Managing Tracking Numbers

• Assign a Campaign to a Source Tracker
• Uploading and Recording Greetings
• Outbound Caller ID
• Edit Keyword Tracking Sources
• Change the Number Name
• Change the Destination Number

See all 17 articles

Porting Phone Numbers

• Port a Phone Number into CallRail
• Port a Number to CallRail from Google Voice
• Port a Phone Number Away from CallRail

Call Flow Builder

• Call Scheduling
• Dial Step
• Greeting
• Geo-Routing
• Menu
• Duplicate an Existing Call Flow

See all 15 articles

Lead Center

Overview

• Lead Center Basics

Softphone

• Activating Softphone
• Answer Calls Using Softphone
• Outbound Calls Using Softphone
• Update Microphone Settings

Text Messaging

• Text Messaging Basics
• Quick Texts

Account Management

Account Settings

• Billing and Invoices
• Agents
• Your Account Number
• Close My Account
• Update Credit Card Information
• Two-Factor Authentication

See all 11 articles

Company Settings

• Call and Text Notifications
• Company Summary Emails
• Company Configurations
• Block Calls
• Integration Triggers
• How CallRail Prevents Call Spam

User Settings

• Managing Your Login Information
• Managing Users

Account Center

• Creating a New Account in Account Center
• Remove an Account from Account Center
• Merging Your Logins for Account Center Access
• Inviting Admins via Account Center
• Requesting Access to Another Account

White Label

• White Labeling Your CallRail Account
• Create a Custom Subdomain for White Label

Google Integrations

Google AdWords

• Google AdWords Integration
• Changing Your Google AdWords Account
• Google AdWords Automatic Conversion Import
• Google AdWords Manual Conversion Import

Google Analytics - Universal & Classic

• Google Analytics Integration
• How to Grant CallRail Access to Your Google Analytics Account
• Adding Call Goals to Google Analytics (Universal)
• Adding Text Message Goals to Google Analytics (Universal)
• Adding Call Goals to Google Analytics (Classic)
• Adding Text Message Goals to Google Analytics (Classic)

Your CallRail Data in Google

• Viewing Call Sources and Keywords in Google Analytics
• How to View Keyword Data for Google AdWords Calls in CallRail
• Verify Call Extension Phone Numbers in Google AdWords

Integrations

Dynamic Number Insertion

• Dynamic Number Insertion Overview
• Installing Dynamic Number Insertion
• How to Test Dynamic Number Insertion
• NAP Consistency
• Installing CallRail's WordPress Call Tracking Plugin
• Install CallRail with Google Tag Manager

See all 10 articles

External Integrations

• AdWords Mobile Click-to-Call Integration
• Convert.com Experiments
• Custom Cookie Capture
• HipChat Integration
• Kissmetrics Integration
• Mixpanel Integration

See all 14 articles

Premium Integrations

• Premium Integrations
• Acquisio Integration
• HubSpot Integration
• Marin Integration
• Marketo Integration
• Salesforce Integration

See all 7 articles

Campaigns and Reports

Measuring Campaigns

• Adding Tracking Parameters to your URLs
• Tracking Display Ads
• How to View Keyword Data for Bing Ads Calls in CallRail
• Track Yahoo and Bing Ads

Reports

• Call Attribution
• Text Attribution
• Form Attribution
• Text Message Analytics
• Form Analytics
• Activity and Report Filters

See all 19 articles

API & Webhooks

API

• CallRail's API Documentation

Webhooks

• Webhooks