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Google Analytics Overview
Integration

Google Analytics

CallRail integrates with your existing Google Analytics account by sending your data to a goal you've created in Google Analytics.

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Installing the JavaScript Snippet
Feature

Getting Started with Call Tracking

First time here? In less than 10 minutes, you’ll have everything you need to start tracking phone calls.

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API Documentation
Feature

Installing the JavaScript Snippet

CallRail’s JavaScript snippet allows you to integrate call tracking on your website.

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Getting Started

Overview

  • Getting Started with Form Tracking and Call Tracking
  • Getting Started with Call Tracking
  • CallRail Videos
  • Source Tracking Basics
  • Visitor Tracking Basics
  • The CallRail Glossary
See all 10 articles

Features

  • Troubleshooting Call Recording
  • Inbound Call Recording
  • How to Qualify Leads in CallRail
  • CallRail's Tools for Agencies
  • Session-Level Call Attribution
  • Tips for Our Real Estate Users
See all 11 articles

Dynamic Number Insertion

  • How to Assess the Size of Your Website Pool
  • Dynamic Number Insertion Overview
  • Installing the JavaScript Snippet
  • Installing CallRail's WordPress Plugin
  • Install CallRail with Google Tag Manager
  • Wix Integration
See all 14 articles

CallRail's Mobile App

  • Mobile App Basics
  • Place and Return Calls on CallRail's Mobile App
  • Text Messaging from the CallRail Mobile App
  • Settings and Account Center in CallRail's Mobile App
  • Creating Mobile Push Notifications
  • Two-Factor Authentication in the CallRail App
See all 6 articles

Call Tracking

Creating Tracking Numbers

  • Create a New Number
  • Types of Call Tracking
  • Create a Website Pool
  • Create a Number for Print, TV, or Radio Ads
  • Create a Number for a Google Ad Extension
  • International Number Types
See all 15 articles

Managing Tracking Numbers

  • Adding your Tracking Number to a Yelp Listing
  • Using Source-Level Tracking
  • Replace a Phone Number
  • Reactivating a Disabled Tracking Number
  • Downloading a Call's Recording
  • Delete a Call's Recording
See all 28 articles

Porting Phone Numbers

  • Port a Phone Number into CallRail
  • Port a Number to CallRail from Google Voice
  • Port a Phone Number Away from CallRail
See all 3 articles

Call Flow Builder

  • Assigning Call Flows to Tracking Numbers
  • Bulk Configure Geo-Routing
  • Keypad Entry
  • Greeting Step
  • Call Flow Builder Templates
  • Responsive Routing
See all 20 articles

Agency Tools

Agency Management

  • What is Account Center?
  • Create a New Account in Account Center
  • Managing Your Accounts with Account Center
  • Requesting Access to Another Account
  • Invite Third Party Payment
  • Remove an Account from Account Center
See all 8 articles

User Management

  • Inviting Users to Account Center
  • Merging Your Logins for Account Center Access
  • Adding Multiple Users to Account Center
  • Create an Executive Administrator
  • Editing and Removing Users in Account Center
See all 5 articles

White Label

  • White Labeling Your CallRail Account
  • Create a Custom Subdomain for White Label
See all 2 articles

Lead Center

Overview

  • The New Lead Center
  • Lead Center Overview
  • Premium Lead Center Features
  • Transitioning to the new Lead Center
  • Managing Contacts
  • Granting Microphone Permissions in Your Web Browser
See all 10 articles

Routing Calls to Lead Center

  • Creating a Lead Center Call Flow
  • Routing a Tracking Number to Lead Center
See all 2 articles

Managing Agents and Teams

  • Agent Permissions for Lead Center
  • Creating a new Lead Center Agent
  • Team View Statistics
  • Setting your Agent Availability
  • Team View in Lead Center
  • Creating Teams in Lead Center
See all 7 articles

Handling Calls

  • Monitoring Calls
  • Transferring Calls
  • Placing and Answering Calls in Lead Center
See all 3 articles

Handling Texts

  • Multimedia Text Messaging in Lead Center (MMS)
  • Quick Texts in Lead Center
  • Sending and Accepting Text Messages in Lead Center
See all 3 articles

Lead Center Mobile App

  • Sending and Receiving Text Messages in Lead Center's Mobile App
  • Lead Center Mobile App Overview
See all 2 articles

Lead Center – Legacy Version

  • Lead Center Basics
  • Activating Softphone
  • Answer Calls Using Softphone
  • Text Messaging Basics
  • Outbound Calls Using Softphone
  • Quick Texts
See all 10 articles

Form Tracking New

Form Analytics

  • Viewing Form Submissions in Google Analytics
  • Form Submission Log
  • Form Submissions Search
See all 3 articles

Managing Form Tracking

  • Field Logic for Custom Forms
  • Form Tracking Basics
  • Custom Forms
  • Styling a Form
  • Embedding & Sharing Forms
  • Form Submission Notifications
See all 9 articles

Form Tracking Integrations

  • Form Submission Goals in Google Analytics
  • Form Conversions in Google Ads
  • Form Conversions in Microsoft Advertising
  • HubSpot Integration for Forms
See all 4 articles

Conversation Intelligence

Overview

  • Conversation Intelligence
See all 1 articles

Automation Rules

  • Automation Rules
  • Key Terms Spotted Report
  • Key Terms Spotted Custom Report
  • Keyword Spotting (Retired)
See all 4 articles

Transcripts and Call Highlights

  • Transcripts and Call Highlights
  • Transcripts Search
  • Call Highlights Report
  • Call Highlights Custom Report
  • PCI Redaction
  • Bulk Configure Transcripts
See all 6 articles

CallScore

  • CallScore
  • Bulk Configure CallScore
  • Adding Call Values
See all 3 articles

Account Management

Account Settings

  • Account alerts
  • Your Account Number
  • All Account Numbers
  • Live Desktop Notifications
  • Pause an Account
  • Resume a Paused Account
See all 16 articles

Billing & Invoices

  • Sales Tax FAQs
  • Update Credit Card Information
  • Managing Your Pricing Plans
  • How to Read Your CallRail Invoice
  • Account Billing and Invoices
  • Payment Failure Emails
See all 10 articles

Company Settings

  • Primary Company Phone Number
  • Automated Responses
  • Call and Text Notifications
  • Company Summary Emails
  • Company Configurations
  • Block Calls
See all 8 articles

User Settings

  • Users
  • Managing Your Login Information
See all 2 articles

Google Integrations

Google Local Search Resources

  • Using CallRail with Google My Business (GMB)
  • Using CallRail with Google Ads Location Extensions
  • Using CallRail Tracking with Google Local Services Ads
  • Google My Business Integration
See all 4 articles

Google Analytics

  • Google Analytics Integration
  • Adding Call Goals to Google Analytics
  • Adding Text Message Goals to Google Analytics
  • Troubleshoot Your Google Analytics Integration
  • How to Grant CallRail Access to Your Google Analytics Account
  • Define Custom Values for Google Analytics Integration
See all 6 articles

Google Ads

  • Google Ads Lead Form Extension Integration
  • Call Conversions in Google Ads
  • Google Ads Integration
  • Sending Call Values to Google Ads
  • Google Ads Mobile Click-to-Call Integration
  • Changing the Google Account Used for Your Google Ads Integration
See all 10 articles

Your CallRail Data in Google

  • Tracking Visitors and Keywords with Google's Parallel Tracking
  • Viewing Call Sources and Keywords in Google Analytics
  • Verify Call Extension Phone Numbers in Google Ads
See all 3 articles

Google Marketing Platform

  • Google Marketing Platform Integration
See all 1 articles

Google Data Studio

  • Google Data Studio Integration
See all 1 articles

Integrations

Online Marketing Management

  • Housecall Pro Integration
  • HubSpot Integration for Calls & Texts
  • Marketo Integration
  • Marin Integration
  • Acquisio Integration
  • Kenshoo Integration
See all 7 articles

Collaboration and Communication

  • Slack Integration Notifications
  • Slack Integration
  • Slack Integration (Legacy)
See all 3 articles

Engagement Analytics

  • Kissmetrics Integration
  • Mixpanel Integration
See all 2 articles

CRM

  • Sending Call Leads as ADF files to Automotive CRMs
  • Salesforce Integration
  • PipelineDeals Integration
  • Salesforce.com Legacy Integration
See all 4 articles

Social Media Advertising

  • How Attribution Works in CallRail’s Facebook Integration
  • Facebook Integration
See all 2 articles

Web Development and A/B Testing

  • Unbounce Integration
  • Install Call Tracking on your AMP Web Pages
  • Optimizely Integration (Classic)
  • Optimizely X Integration
  • VWO Integration
See all 5 articles

Search Engine Advertising

  • Troubleshooting Missing Keywords
  • Microsoft Advertising Integration
See all 2 articles

Custom Integrations

  • Building a Custom Integration
  • Magento Integration
  • Pipedrive Integration
  • Zoho Integration
  • Podio Integration
  • Custom Cookie Capture
See all 8 articles

Reports

Reports for Phone Calls

  • Call Attribution
  • Call Attribution Custom Report
  • Call Log
  • Call Log Custom Report
  • Calls by Account
  • Calls by Agent Custom Report
See all 22 articles

Reports for Form Submissions

  • Forms by Tag
  • Forms by Tag Custom Report
  • Form Attribution Custom Report
  • Form Submissions Custom Report
  • Form Submissions by Form Custom Report
  • Form Attribution
See all 6 articles

Reports for Text Messages

  • Texts by Tag Custom Report
  • Text Attribution Custom Report
  • Text Conversations
  • Text Conversations Custom Report
  • Text Attribution
  • Text Message Analytics
See all 6 articles

Cost per Lead Reporting

  • Multi-Touch Cost per Lead Report
  • Attribution Modeling
  • ROI by Campaign Custom Report
  • ROI by Source Custom Report
  • Cost per Lead by Source Custom Report
  • Add and Edit Sources for Cost per Lead Reporting
See all 9 articles

Measuring Campaigns

  • CallRail's Optimized Tracking Template for PPC Ads
  • Tracking Display Ads
  • Adding Tracking Templates to Google Ads
  • How to View Keyword Data for Microsoft Advertising Calls in CallRail
  • Call & Text Conversions in Microsoft Advertising
See all 5 articles

Built-In Reports for Leads

  • Leads Report
  • Leads Custom Report
  • Lead Attribution Report
  • Lead Attribution by Campaign Custom Report
  • Lead Attribution by Source Custom Report
  • Save a Report as a PDF File
See all 10 articles

API & Webhooks

API

  • CallRail's API Documentation
See all 1 articles

Webhooks

  • Webhooks
See all 1 articles

Chat Tracking Beta

Chat Tracking Integrations

  • Chat Conversions in Microsoft Advertising
  • Tracking Chat Submission Goals in Google Analytics
  • Chat Conversions in Google Ads
See all 3 articles

Company

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