After you deactivate a tracking number, it can be reactivated for up to four weeks from the date it was deactivated. After four weeks, the number is permanently released and can no longer be reactivated.
Reactivating a deactivated tracking number
- Select the Settings icon on the left navigation bar.
- Choose the company where you'd like to reactivate a deactivated tracking number.
- Select the Deactivated tab to access deactivated numbers.
- Find the number you would like to reactive. Select the arrow button.
- Select Reactivate in the pop-up window. The number can immediately begin retaking calls.
FAQs
I tried to reactivate a tracking number, but the arrow is greyed out, and I can't click it.
After four weeks, the tracking number can no longer be reactivated. Once the number has been permanently released, you will see the word "Unavailable" in the status column on the Deactivated Numbers page under the Tracking tab.
It's been more than four weeks. Is there any way to get the number back?
No. After four weeks, the number is released back to our carrier.
Can I reactivate a number pool? Will the pool include the same phone numbers?
Yes, you can reactivate a number pool using the method above. The pool will contain the same numbers as before. However, if you contact the Support team to reactivate a number pool for you, the pool numbers may differ.
I ported my numbers out of CallRail. Can I reactivate those here?
No. Once a number is ported away from CallRail, your new carrier's system routes calls to that number, and CallRail won't have access to that system to reactivate the number. Tracking numbers that have been ported out of CallRail cannot be reactivated.