You can deactivate a tracking phone number by navigating to that number's configuration page. Once a tracking number has been deactivated, it will be released from your account and calls to that tracking number will no longer be forwarded to your business.
Getting started
Deactivating a tracking number will permanently remove this number from your account but keep your reports in place. This action is immediate and cannot be undone.
Deactivate a tracking number
- Select the Settings icon on the left navigation bar.
- Choose the company whose tracking number you'd like to deactivate.
- Choose the number you would like to deactivate by selecting either the number name or the pencil icon at the far right of its row on the list of active numbers.
- Select the button in the upper right-hand corner of the page labelled Deactivate Number.
- To confirm this action, select Permanently deactivate this tracking number to deactivate the tracking phone number.
FAQs
Can I delete a tracking number?
It is not possible to "delete" a phone number. However, deactivating a phone number will deactivate the selected number while allowing access to all historical data associated with the deactivated tracking number(s).
Will my customers receive a message when calling a deactivated number?
Yes, callers will hear the following: "This number is no longer in service."
Can I restore a number that I deactivated?
If you need to reactivate a deactivated number, you have up to four weeks from the date it was deactivated. After four weeks, the number is permanently released and can no longer be reactivated. Use these instructions to reactivate a deactivated number.
I just deactivated a number, but it's still showing on my invoice. Why hasn't this number been removed from my bill?
We invoice for every number that's active during your billing cycle. If you've deactivated a number, you'll see it for a final time on your upcoming invoice. After that, the number you deactivated won't appear on future invoices.