Transfer tracking numbers between companies


Currently, when you transfer a tracking number to a different company, call tags that have been applied to calls to the tracking number will not be transferred with the rest of the call data to the gaining company.

Account administrators can move tracking numbers and call logs between any company in their account. If you'd like to transfer your tracking numbers to another account, you can refer to this article.

Getting Started

Administrators can move tracking numbers and call data to another company inside of their CallRail account using the "All Account Numbers" page. Numbers attached to call flows will require a new routing selection before they can be moved to another company.

CallRail’s JavaScript code for dynamic number insertion is company-dependent within your account. After numbers have moved to a new company, you should update the JavaScript code on your website with the new company’s script if you haven’t already. 

Learn how to install your company's JavaScript snippet for dynamic number insertion.

Move a number to a different company

Any administrator can move tracking numbers between companies in a single account. The move may take a few moments if you are moving a large amount of tracking numbers to a new company.

  1. Click the Settings icon on the left navigation bar.

  2. Choose the company you'd like to access.

  3. Click Account-Level Numbers at the top right. 

  4. Choose the number(s) you'd like to move to a new company.

  5. Click the Bulk Actions button at the top left.

  6. Select Move Numbers, then click Next.

  7. Choose the company where you'd like to move the numbers you've selected. Then click Save Changes.


Do I need to update my swap script when moving numbers between two accounts?

The only time your swap script needs to be updated is when numbers are moved to a different company. If we’ve moved an entire company to your new account, you won’t have to change your script; however, if we’ve moved the numbers to a new company, you’ll need to update your script.

You can test dynamic number insertion at any time to ensure your numbers are swapping as intended.

Can I move numbers that are attached to a call flow from one company to another?
Yes, but you will first be asked to change your routing selection to either a new destination number or a call flow from the company you are moving the number to.

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