Call Tracking

Creating Tracking Numbers

• Create a tracking number for Apple Business Connect
• Create a new number
• Types of Call Tracking
• Create a website pool
• Create and use a tracking number as a location extension
• Create a Number for Print, TV, or Radio Ads
• See all 15 articles

Managing Tracking Numbers

• Find a Call's URL
• Changing a Number's Name
• Change the Destination Number
• Choose an Incoming Caller ID
• Edit a Caller ID
• Edit Call Routing Settings
• See all 22 articles

Call Tracking Features

• How do I turn on call recording?
• Inbound Call Recording
• Disable Call Recording
• Download a Call's Recording
• Delete a Call's Recording
• Listening to Recordings
• See all 14 articles

International Call Tracking

• What countries does CallRail serve?
• International Call Tracking
• International number types
• Australian Charging Districts by City
• Telecom Regulations for Australia

Call Flow Builder

• Call Flow Builder overview
• Call Flow Builder Templates
• Assigning Call Flows to Tracking Numbers
• Shared call flows
• Editing a Call Flow
• Duplicate an existing call flow
• See all 26 articles

CallRail's Mobile App

• CallRail Mobile App Basics
• Place and Return Calls on CallRail's Mobile App
• Sending Text Messages from the CallRail Mobile App
• Settings and Account Center in CallRail's Mobile App
• CallRail Mobile App Notifications
• CallRail Mobile App Troubleshooting

Troubleshooting Call Tracking

• Troubleshoot call routing
• Troubleshoot Visitor Tracking Numbers