Call Tracking

Creating Tracking Numbers

• Visitor tracking in minutes
• Create a tracking number for Apple Business Connect
• Create a new number
• Types of call tracking
• Create a website pool
• Create and use a tracking number as a location extension
• See all 15 articles

Managing Tracking Numbers

• Find a Call's URL
• Changing a number's name
• Change the destination number
• Choose an incoming caller ID
• Edit a caller ID
• Edit call routing settings
• See all 23 articles

Call Tracking Features

• How do I turn on call recording?
• Inbound call recording
• Disable call recording
• Download a call's recording
• Delete a call's recording
• Listening to recordings
• See all 14 articles

International Call Tracking

• What countries does CallRail serve?
• International call tracking
• International number types
• Australian Charging Districts by City
• Telecom Regulations for Australia

Call Flow Builder

• Call Flow Builder overview
• Call Flow Builder templates
• Assigning call flows to tracking numbers
• Shared call flows
• Editing a call flow
• Duplicate an existing call flow
• See all 26 articles

CallRail's Mobile App

• CallRail mobile app basics
• Place and return calls on CallRail's mobile app
• Sending text messages from the CallRail mobile app
• Settings and Account Center in CallRail's mobile app
• CallRail mobile app notifications
• CallRail mobile app troubleshooting

Troubleshooting Call Tracking

• Troubleshoot call routing
• Troubleshoot Visitor Tracking Numbers