All CallRail customers in Australia must abide by Know Your Customer (KYC) regulations. These regulations are in place to prevent phone and text message scams and illicit activity. All numbers in Australia (local, toll-free, and national) must follow these regulation guidelines.
All new and existing Australian numbers without an approved bundle will be reclaimed by the regulator and will stop working.
To comply with KYC requirements, customers must submit a Regulatory Compliance (RC) Bundle. This collection of documents and information demonstrates that their business is legitimate. The table below outlines the required documents.
To submit these documents, please contact our CallRail support team.
Regulatory Compliance (RC) document table
| Information / Document | Details |
| Business Name (business must be registered in Australia) | Exact legal name as it appears on your commercial registry document (ASIC). |
| Registration Number (ABN or ACN) | Australian Business Number (e.g., 123 456 789) or Australian Company Number (e.g., 12 123 456 789). Obtainable via the ASIC Portal. |
| Proof of Business Identity | Current Company Extract or Record of Registration for Business from the ASIC Portal. Must be the long-form extract including officer names and business address. |
| Australian Business Address | Physical street address within Australia (not a PO Box). This is required for local number compliance. |
| Proof of Address | One of: commercial registry extract, utility bill, tax notice, rent receipt, or title deed. |
| Authorized Representative - Name | Full name of the person authorized to act on behalf of the business. |
| Authorized Representative - Government ID or Passport | A copy of government-issued photo ID or passport for the authorized representative. |
| Authorized Representative - Contact Email | A valid contact email address for the authorized representative. |
| Proof of Authorization (Letter of Authorization) | Required ONLY if the authorized representative is NOT listed as a Director/Officer on the ASIC Extract. If they ARE listed on the extract, no LOA is needed - the extract itself serves as proof. |
FAQs
Is this only a requirement for tracking numbers with CallRail?
No. All phone carriers are required to provide this documentation due to changing security standards across the globe in the telecom industry. These regulations help protect you and your customers from the misuse of tracking numbers.