Follow the instructions in this article to deactivate call recording for a single tracking number or multiple tracking numbers.
Deactivate call recording
Call recording can be turned off for an existing tracking number on the number's configuration page.
- Select the Settings icon on left navigation bar.
- Choose the company where you’d like to deactivate call recording.
- Select the Pencil icon for the tracking number you’d like to update to go to its main configuration page.
- On the next screen, select the Pencil icon in the upper-right of the Number Options menu.
- Under Number, deselect the checkbox to deactivate call recording.
- Select Save Number at the bottom of the page to save your changes.
Deactivate call recording for multiple numbers
The bulk editing option allows administrators to deactivate call recording for multiple tracking numbers at the same time. CallRail will send you a confirmation email once all of your numbers have been updated.
- Select the Settings icon on left navigation bar.
- Choose the company where you'd like to bulk edit tracking numbers.
- Select Account-Level Numbers at the top right.
- Choose the number(s) where you'd like to deactivate call recording.
- Select the Bulk Actions button at the top left.
- Select Call Recording, then select Next.
- Select Deactivate Call Recording to turn off call recording for those selected numbers.
- Select Save Changes.