You can record inbound and outbound calls in CallRail. It's a great way to capture and analyze conversations with leads, classify your interactions, and train your sales and customer service teams using real examples.
Troubleshooting call recording
If you can't find a call recording for a specific call, here are some common reasons why the call recording may be unavailable.
- Inbound call recording must be enabled for each of your tracking numbers. Make sure you have inbound call recording turned on for each tracking number you'd like to record.
- If call recording is turned on now, but was not turned on at the time of the call, there won't be a recording.
- If a call was abandoned and ended less than 15 seconds after it was placed, there may not be a recording. It is likely the recipient’s phone did not have time to ring.
- An administrator must enable outbound call recording on the account level. Until that setting is enabled, outbound calls will not be recorded.
- Unless the administrator sets the account to record all outbound calls by default, agents must select the “Record call” box in the outbound dialer before placing a call. If that box is not checked, the call will not be recorded.