There are several places where you can listen to recorded phone calls. Once you’ve listened to a call, the playback icon will change colors to indicate you’ve listened to that call previously.
Listen to a recording from the call log
- Select Analytics on the left navigation bar, then select Activity.
- Find the call with the recording you'd like to listen to and select Recording on the right-hand side of the call log.
- A pop-up window will appear at the bottom of your screen. You can scroll through your call log and take actions on other calls while you listen to your selected recording.
- Select Minimize to listen to the call recording in a smaller view.