Create a tracking number for Apple Business Connect

Apple Business Connect helps businesses manage their listings that leads and customers will see on Apple Maps, Siri, Apple Wallet, and more.

Getting started

When you use a CallRail tracking number in your Apple Business Connect listing, you can track all calls coming from your listing and have a full picture of a customer's journey across sources. In this article, you'll learn how to add a CallRail tracking number to your Apple Business Connect listing.

Creating or claiming an Apple Business Connect listing

If you haven't already, you must create or claim your Apple Connect Business listing. If you've already done this, you can move on to the next section.

1. Create or claim your Apple Business Connect listing. If you're not sure how to do this you can follow the instructions in Apple's support article.
   Please note: if you have a business with more than 25 locations or you have multiple businesses with multiple locations, you'll need an enterprise account instead.
2. Enter your main business phone number in the initial location details. Once your location is verified, you can edit the listing to include your CallRail tracking number.

Create a tracking number

Follow the instructions below to create a tracking number for your Apple Business Connect listing.

1. From the homepage, select Create Number to create a new number, or use the Create (+) icon in the left navigation bar and select Phone Number.

2. Choose the company where you'd like to add your new tracking number.

3. The new number wizard will appear on your screen. The first question asks, "Where do you want to use this tracking number?" Select Somewhere else.
4. From the options available, select Apple Business Connect.
5. Name your tracking number for your reports and settings. Then, choose the call tracking phone number you'd like to purchase by picking from one of the three options for local and toll-free numbers. Once you've picked your number, select Number Routing to move to the next step.
   
6. Set up your call routing by entering the telephone number where we should route your calls. This is typically your primary business number. If you're using Lead Center, you'll see a second option for Lead Center's softphone, which you can select to route calls to a Lead Center Agent or Team.
7. Configure your whisper message and call recording. When you're finished, select Activate Tracking Number.

Adding your tracking number to your Apple Business Connect listing 

Once your location is verified and your tracking number is active, you can edit your listing to include your new tracking number.

1. Sign into Apple Business Connect.
2. If you’re the administrator for more than one organization, select the desired organization from the list.
3. Use any of the options below to find the location you would like to edit:
   • If you have one business, select the Info icon in the sidebar.
   • If you have several businesses, select Businesses in the sidebar, select a business, then select the location you’d like to update.
   • You can also search for a location, then select it from the list.
4. Once you've chosen the location you want to manage, replace the 'Phone Number' with the CallRail tracking number you created.

That's it! All future calls from your Apple Business Connect listing will now be tracked and properly attributed.