Call flows help you create paths callers can take using your tracking numbers. You can send callers to voicemail inboxes, develop schedules based on your business hours, and create menus to route calls based on departments.
- Click the Settings icon on the left navigation bar.
- Choose the company where you’d like to create a call flow.
- Click Workflow at the top of the page.
- You can select one of the template options to create a new call flow, or edit an existing one.
Call flows can be edited by selecting its pencil icon from the Workflow menu.