Choose an incoming caller ID

This article will show how to choose an incoming caller ID. By default, when you receive an incoming call on a tracking number, CallRail displays the caller's number on your caller ID. If your company has more than one tracking number, you can choose which number appears on your caller ID.

Getting started

If you'd like to change your incoming caller ID settings, you'll do so for each tracking number you'd like to update.

Tracking numbers are company-dependent, so you can be able to choose any tracking number from the same company to use as your incoming caller ID.

Choosing an incoming caller ID

Follow these instructions for each tracking number whose caller ID settings you'd like to change.

1. Select the Settings icon on the left navigation bar.
2. Choose the company whose tracking number you'd like to update.
3. Select the Edit (pencil icon) for the number whose incoming caller ID you'd like to change.
4. On the configuration page, select the Pencil icon in the upper-right of the Advanced Options menu. 
5. Under Caller ID Options, use the drop-down menu to update your settings.
   • Select Caller's number to see your caller's telephone number as the caller ID.
   • Select Tracking number to see this tracking number display as the caller ID when you receive a call.
   • Select CallRail's universal number, which is 810-888-9999. This number is easily recognizable when it appears on your Caller ID.
   • Select Specific number to choose another tracking number from this company to use as the caller ID for all incoming calls. You'll pick this tracking number from the drop-down menu.
6. Select Save at the bottom of the section when finished.

Edit caller ID for multiple tracking numbers

The Bulk Edit options in CallRail allow account administrators to edit Caller ID settings for multiple tracking numbers at the same time. We'll send you a confirmation email once all of your numbers have been updated.

1. Select the Settings icon on the left navigation bar. 
2. Choose the company where you'd like to bulk edit tracking numbers.
3. Select Account-Level Numbers at the top right.
4. Select the number(s) you'd like to bulk edit.
5. Select the Bulk Actions button at the top left.
6. Select Caller ID, then Next.
   
7. Choose a Caller ID preference for all of your selected numbers.
   • Select Show the caller's number on my caller ID to see your caller's telephone number as the caller ID.
   • Select Show the tracking number on my caller ID to see this tracking number display as the caller ID when you receive a call.
   • Select Show a specific tracking number on my caller ID to choose another tracking number from this company to use as the caller ID for all incoming calls. This option is only available if all of your selected numbers belong to the same company.
8. Select Save Changes when finished.