Find a Call's URL

Questions about a particular phone call? You can contact our support team with any call's URL to help us quickly find you a solution.

What is a Call URL?

The call URL allows our support team to reference a specific phone call. If you contact support with questions about a phone call, providing the call's URL will allow us to quickly access the relevant call.

Is this the same as the "Caller ID"?

Not quite. The call's URL is an internal reference code, and the "caller ID" is the reported phone number that a call originates from. The call's URL always references a single phone call, but several calls may have the same caller ID.

How do I find a Call URL?

  1. Click Analytics on the left navigation bar.

  2. Locate the call in your call log.

  3. Click the Timeline icon for that call.

    timeline.png

  4. The call's URL is located in the URL bar in your browser. Copy this URL and send it to our support team.

    Example: https://app.callrail.com/calls/123456789
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