CallRail will guide you through creating a tracking number for your campaigns. Each time you create a new number, you'll answer a few simple questions about your campaign. Then, you'll pick your tracking number and configure your whisper message and recording preferences. After you've completed these steps, your tracking number will be active, and you can start taking calls immediately.
Getting started
For instructions on setting up a specific type of tracking number, choose from one of the articles listed in this section.
To create new tracking numbers for countries outside the United States and Canada, a member of our support team will need to update your account first. Read this article to learn more about call tracking in your country.
Once you've created a new tracking number, we recommend placing a test call to that number. When placing test calls, be sure to use a phone that is not your destination phone number, such as your cell phone.
Create a new number
Tracking numbers are company-dependent within your account. Follow these instructions to create a new tracking number for an online or offline campaign.
Once you've completed the number creation process, you can begin placing the number on your website or in your campaigns. You can also see a list of your active tracking numbers by selecting See active numbers.
International tracking numbers
To purchase a United Kingdom (UK) tracking number, an address will need to be provided for association with the number. This does not have to be a local address; it can be your business's main address. In addition, your business must be registered for Know Your Customer (KYC). If you are not registered for KYC, you will be blocked from creating a new number and prompted to register. More information about KYC can be found here.
To purchase an Australian tracking number, an address will need to be provided for association with the number. This does not have to be a local address, and can be your business's main address.
FAQs
Can I create a vanity or alphanumeric number with CallRail?
We don't provide vanity numbers, but we'd be happy to help you port a vanity number into your CallRail account to use as a tracking number if you purchase it somewhere else. Two websites we recommend are https://tollfreenumbers.com and https://800forall.com. Once you purchase your vanity number, you can follow these instructions to port your new number to CallRail: Port a Number to CallRail.
Can tracking numbers be added to 411 directories?
We don't offer a service that would add tracking numbers to a 411 directory or any other directory services.
Can CallRail tracking numbers receive verification texts or calls?
CallRail tracking numbers cannot receive verification calls or texts from external or third-party services. Using CallRail tracking numbers to verify accounts with third-party services violates the Acceptable Use Policy outlined in our Terms and Conditions.