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  2. Lead Center

Lead Center

Lead Center is a lead management system that provides a single, unified inbox for all your interactions.

Lead Center Overview

  • Getting started with Lead Center
  • Lead Center overview
  • Lead Center inbox
  • Lead Center agent basics
  • Lead Center desktop notifications
  • Granting microphone permissions in your web browser
  • See all 16 articles

Routing Calls to Lead Center

  • Routing a tracking number to Lead Center
  • Creating a Lead Center call flow

Managing Agents and Teams

  • Adding Agents to Lead Center
  • Lead Center Agent permissions
  • Setting your agent availability
  • Setting up Agent voicemail
  • Creating teams in Lead Center
  • Removing Teams in Lead Center
  • See all 8 articles

Handling Calls

  • Call waiting
  • Placing and answering calls in Lead Center
  • Monitoring calls
  • Placing an active call on hold
  • Making a transfer outside of Lead Center
  • Cold transfers
  • See all 8 articles

Handling Text Messages

  • Texting in Lead Center
  • Multimedia Text Messaging (MMS) in Lead Center

Handling Chats

  • Setting up Chat
  • Set Your Chat Availability
  • Handling chats in Lead Center
  • Chat Notifications

Troubleshooting Lead Center

  • Troubleshooting call quality in Lead Center
  • Connection alerts
  • Packet loss
  • Bandwidth
  • Latency
  • Jitter
  • See all 8 articles

Lead Center Mobile App

  • Lead Center Mobile App Homepage
  • Using opt-in/opt-out keywords in the Lead Center mobile app
  • New iOS Lead Center mobile app
  • Lead Center mobile app overview
  • Placing calls in the Lead Center mobile app
  • Transferring calls in the Lead Center mobile app
  • See all 14 articles

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