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  2. Lead Center
  3. Handling Calls

Handling Calls

Use Lead Center to place outbound calls, answer inbound calls, and much more.
  • Placing and answering calls in Lead Center
  • Monitoring Calls
  • Placing an Active Call on Hold
  • Making a Transfer Outside of Lead Center
  • Cold transfers
  • Warm Transfers
  • Placing an internal call

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