Placing an active call on hold

In this article, you'll learn how to place an active call on hold in Lead Center.

How to place an active call on hold

  1. When on an active call, select the Hold button at the bottom of the screen.

  2. The caller is now on hold. You will not be able to hear them and they will not be able to hear you.

  3. If you navigate away from the active call, there will be a status bar to remind you that a caller is on hold.

  4. When you’re ready to unhold the call, simply select the Unhold button to reconnect with the caller.

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