On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:
- Use CallRail's outbound dialer and Messaging feature for communicating with customers
- Work with our team to migrate your outbound communication to RingCentral.
This article contains information to guide you towards the best decision for your business needs:
Lead Center sunset: What you need to know
In this article, you'll learn how to place an active call on hold in Lead Center.
How to place an active call on hold
- When on an active call, select the Hold button at the bottom of the screen.
- The caller is now on hold. You will not be able to hear them and they will not be able to hear you.
- If you navigate away from the active call, there will be a status bar to remind you that a caller is on hold.
- When you’re ready to unhold the call, select the Unhold button to reconnect with the caller.