Chat tracking is available for Agents on the Lead Center plan. Read this article to see how to update your pricing plan.
Lead Center's chat tool allows you to track and respond to each chat message sent via your website.
You can set business hours for your chat widget to ensure your customer's conversations aren't missed. When the widget is toggled to OFF, it will notify customers that no agents are available and allow them to leave a message. You can adjust your hours of availability at any time, and changes go into effect immediately.
If you haven't already built your chat widget, do that first, then use the instructions here to set your business hours for chats.
Setting your hours of availability
- Click the Settings icon on the left navigation bar.
- Choose the company where you'd like to set your chat availability.
- Choose Chat Widget from the Forms & Chat header on the left.
- Pick the days and times in which chat should be available on your website by clicking the pencil icon to Edit your hours of availability. If you need to add multiple timeframes, click + Add Time. Select Save when finished.