Placing calls in the Lead Center mobile app

Starting January 8, 2024, our app will only continue to support the operating system of iOS 16 or newer. If you're using an Apple device, please ensure it is updated with the latest iOS version.

In this article, you'll learn how to place and answer calls to your tracking numbers using the Lead Center mobile app. 

Please note: the Lead Center mobile app is only available in the United States and Canada.

Answering calls

While you need to be logged in and active within the Lead Center mobile app to accept calls, you don't have to be in the mobile app to answer them. Incoming calls will appear in a badge at the top of your screen, or on your lock screen.

Placing outbound calls from the dialer

  1. To place an outbound call or start a new text conversation, click the plus (+) icon in the bottom right corner of the inbox. 


  2. Enter the phone number you would like to call and select the tracking number you would like to use as your caller ID (from the perspective of the person you are calling, it will look like you are calling from this number). 

  3. Tap the check box under the tracking number to record the call. 


  4. Tap the Place Call button.


Can I change the ring tone for Lead Center calls on my phone?

No. Lead Center calls will use the same ring tone that is set for all other incoming calls.

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