The Lead Center desktop experience is now available on the Lead Center mobile application on iOS or Android. When you log in, you can immediately see an overview of lead and agent interactions, and drill down into what matters to you.
For iOS users, you will now land on the Homepage instead of the Inbox tab. For Android users, you will now land on the Homepage instead of the Incoming tab.
What’s featured on the Mobile App homepage?
Total calls and first time caller trackers
These sections allow you to view your account performance at a high-level. By using the Total calls and First-time callers sections, you can monitor your call volumes and see the amount of new leads for that week.
Recent call activity and today’s call counts
These sections provide an overview of your business operations and workflows.
In Recent activity, you can see the most recent interactions for the company you selected. Clicking into an interaction here takes you to the details page of that specific interaction.
In the Call Status section, you can see how many calls have been answered, unanswered, or abandoned.
Call attribution, Calls by number, and Unanswered calls by hour
These sections track your marketing performance and provide insights into the sources and interactions that are driving traffic.
- The Call Attribution by source section gives you an overview of what sources are driving traffic to your business.
- The Calls by number section gives you quick insights into your call volumes per tracking number, so you know which numbers are receiving the most calls.
- The Unanswered calls by hour section gives you a summary of missed calls, which can help you understand your peak call times and ensure calls are being answered accordingly.
What you previously saw upon login, your running Call Log, is still available with a quick tap at the bottom.