There is a new version of the iOS Lead Center mobile app. Here’s what you can expect to see when you update to the latest app version.
Getting started
You'll need to update the app to see these changes. Currently, this version of the app is only available in light mode.
Important
This update is specific to iOS only. If you are using the Lead Center mobile app on Android, you will not see these changes.What's new?
- There is a new inbox layout.
- There are now logs for each interaction type.
- Chats can now be viewed in the app.
- Face ID is now available.
New inbox
In line with desktop Lead Center experience, the inbox has been split into two sections: Reviewed and Active.
New interactions will appear at the top of the Active section, followed by the most recent active interactions. All new interactions, regardless of type, will appear in the Active section. You will notice that missed calls, abandoned calls, and voicemails will now appear in the Active section. This is because these new interactions may need follow-up.
There are two ways to move an interaction to reviewed:
- From within the interaction, use the three dots in the top right corner and choose move to reviewed.
- If it’s a form submission, while in the interaction, you can use the Respond icon and choose move to reviewed.
If you want to learn more about how these sections work check out our support article on the topic: New Lead Center Inbox.
Logs for calls, texts, chats, and form submissions
There are now individual logs for each interaction type. Each of these has its own section in the mobile app. You can select each icon to see the log dedicated to that interaction type.
All interactions will be displayed in chronological order and will remain bolded until you view them.
Call log
In this section, you will see all your call interactions, such as inbound, outbound calls, and voicemails.
Each interaction will be listed individually.
Form log
In this section, you will see all your form submissions.
Text and chat log
In this section, you will see all your text and chat interactions.
Chat
You can now view incoming chats and move them to Reviewed on the mobile app. However, you’ll need to use the desktop version of Lead Center to respond to a chat. Alternatively, you can text or call the lead who sent you the chat.
Apple Face ID
For an added layer of security, you can now use Face ID to log in to the app. This feature uses face recognition to log you in.
FAQs
Where can I listen to voicemails?
You can listen to voicemails from the Active section of the inbox.