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Lead Center
Managing Agents and Teams
Managing Agents and Teams
Learn how to manage your agents and teams. Teams help organize your agents based on their roles, functions, schedules, or other factors.
Creating a new Lead Center Agent
Adding Agents to Lead Center
Lead Center Agent permissions
Setting your agent availability
Setting up Agent voicemail
Creating teams in Lead Center
Removing Teams in Lead Center
Team View in Lead Center
Team View statistics
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