Removing Teams in Lead Center

Lead Center administrators can group agents into teams. In this article, you'll learn how to remove a team from Lead Center. 

How to remove a team

Follow the instructions below if you need to delete a team.

  1. Click the Settings icon on the left navigation bar.

  2. Choose the company where you'd like to delete a team.

  3. Click Workflow at the top of the page.

  4. Choose Teams from the Manage header on the left.

  5. Find the team you'd like to delete and click on the Delete icon.

FAQs

Why can’t I edit the All Agents team?
The All Agents team is automatically updated when a new Lead Center Agent is added or removed. It cannot be edited manually.

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