Multimedia Text Messaging (MMS) in Lead Center

You can use Lead Center to send and receive text messages from a single, unified inbox. With Multimedia Messages (MMS) texting, you can send files, like images, via text message.

Getting started

The file size limit for outbound texts is 5MB. For inbound texts from customers, the user's service carrier determines the file size limit. Lead Center agents can send outbound texts with common image files to customers, and customers can send common image and audio files to Lead Center agents via inbound text. 

Please note: MMS text messaging is not available for HIPAA pricing plans.

How to send an MMS text message

  1. Open the texting interface. (You can do this by using the text message icon in the top right of the interaction panel, using the quick actions buttons in the inbox, selecting a text message from the Incoming interactions section in the inbox, or accessing a text message from a customer's interaction history.)
  2. Select the Attach a file icon.
    Attach_icon.png
  3. Select a file from your device.
  4. Type a message in the message box if you like, then select Send.

How to download a file from an MMS text message to your computer

  1. Open the text conversation with the file you want to download.
  2. Hover your mouse over the preview of the file.
    hover_download.png
  3. Select the download icon.
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