On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:
- Use CallRail's outbound dialer and Messaging feature for communicating with customers
- Work with our team to migrate your outbound communication to RingCentral.
This article contains information to guide you towards the best decision for your business needs:
Lead Center sunset: What you need to know
When your internet connection is unstable or there is not enough bandwidth for Lead Center, we will display an alert to warn you. When we show this alert, it’s also highly likely that you will be experiencing issues with calls routing through Lead Center.
If this occurs, we recommend restarting your network, and restarting Lead Center in your browser.
If you are still experiencing issues, please reach out to your internet service provider so they can troubleshoot your network performance. If all troubleshooting is unsuccessful, you can provide examples of what you are experiencing to our Support team, and we can investigate further.