On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:
- Use CallRail's outbound dialer and Messaging feature for communicating with customers
- Work with our team to migrate your outbound communication to RingCentral.
This article contains information to guide you towards the best decision for your business needs:
Lead Center sunset: What you need to know
If you notice calls aren't ringing in the Lead Center desktop app, there are a few things you can check.
Do you have Lead Center open?
Navigating away from Lead Center will change your status to unavailable and you won't be able to receive calls.
Is your availability set to online?
Make sure your status is set to online. If your status isn't set to online, you won't receive calls.
Are you logged into the correct company?
Make sure you are logged into the company where you are expecting to receive calls.
Do you have a call flow or tracking number configured to route calls to you?
To receive calls in Lead Center, make sure you have a tracking number or call flow configured to route calls to you.
Is there an agent using the Lead Center mobile app?
Another agent may be answering in the mobile app immediately, which would stop the desktop app from ringing.