On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:
- Use CallRail's outbound dialer and Messaging feature for communicating with customers
- Work with our team to migrate your outbound communication to RingCentral.
This article contains information to guide you towards the best decision for your business needs:
Lead Center sunset: What you need to know
Lead Center Agents can set their online or offline status to designate when they're available to speak with customers. In order to take calls, Agents using Lead Center will need to set their availability to online. This status is visible to all other agents.
Setting your status
- When you first open Lead Center, you'll see a message asking if you'd like to set your status to Online. If you're ready to start talking with customers, click Go online.
- You can update your availability status at the top of the inbox by clicking on your name and choosing the status you prefer. If you would like to make yourself unavailable for inbound interactions, select Offline from the dropdown menu. You can still make outbound calls and texts from Lead Center, but you won't be able to accept incoming interactions.
- When you are actively handling an interaction and you are part of a call queue, your status will automatically change to Unavailable. Once you wrap up your conversation, your status returns to online and available to speak with the next customer.