Resetting your password

If you forgot your password, you can reset it to gain access to your CallRail account.

Getting started

The password you use to log into CallRail should be at least 12 characters long and include at least one upper-case letter, one lower-case letter, and one number. For privacy and security purposes, be sure to pick a memorable and secure password.

How to reset your password

1. Select forgot my password on the login screen and enter your login email address.
2. Select Reset Password. We’ll email you the code you'll need to reset your password.
   
3.  Enter the code into the Code field on the CallRail login page.
4. Create your new password.
5. After resetting your password, log in at http://app.callrail.com.

If you cannot reset your password after following the steps, please contact our support team.

Unlocking your account

As a safety measure, your CallRail account is temporarily locked after five failed password attempts. We will notify you via email in the event that your account is locked.

There are two ways that you can unlock your account:

1. Wait one hour after the account has been locked and enter your password again on the login screen.
2. Select Unlock My Account in the email we send you.

There are no service disruptions while your account is locked. Calls to your tracking numbers will continue to route normally and will be available on your activity call log.