Updating your login information

You can update your personal information for your login at any time. This includes your first and last name, as well as your email address and password.

Getting started

The password you use to log into CallRail with should be at least 12 characters long and include at least one upper-case letter, one lower-case letter, and one number. Be sure to pick a memorable and secure password for privacy and security purposes.

If you've forgotten your password, you can follow these instructions to reset it.

Changing your name and email address

You can update your name and the email address you use to log into your CallRail account. Updates to your first or last name will go into effect immediately after you've saved your user settings. If you update your email address, you will receive an email with a verification link you'll need to click on to complete the email address update.

  1. Click the Account icon in the top left to open the My Account panel, then select My Profile.

  2. Under Basics, change your first and/or last name, or update your preferred login email address.

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  3. Select Save User at the bottom of the page to save your changes.

Changing your password

You can update the password you use to log into CallRail at any time. Your new password should be at least 12 characters long and include at least one upper-case letter, one lower-case letter, and one number.

  1. Click the Account icon in the top left to open the My Account panel, then select My Profile.

  2. In the Password Settings section, click the Edit (pencil icon) and enter a new password. You'll need to enter your current password to change your password. 

  3. Select Save User at the bottom of the page to save your changes.
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