On October 7, 2025, CallRail announced the sunset of Lead Center. Beginning January 27, 2026, Lead Center will be phased out and no longer available in your CallRail account. This process will also occur with the Lead Center mobile app. Users who wish to make outbound communication with customers can either:
- Use CallRail's outbound dialer and Messaging feature for communicating with customers
- Work with our team to migrate your outbound communication to RingCentral.
This article contains information to guide you towards the best decision for your business needs:
Lead Center sunset: What you need to know
e will be making changes to replace any non-Lead Center agents in call flows with each user’s respective phone number.
A non-Lead Center agent is a legacy non-Lead Center user inside a call flow. This type of user can exist on legacy accounts that do not have a Lead Center plan.
Lead Center is a lead management system, unified communications hub, and virtual phone system — all rolled into one, easy-to-use tool that helps you consolidate and organize your interactions with customers and prospects.
What do I need to do?
If you have a non-Lead Center agent in a call flow, you will need to adjust the call flow by replacing the user with a destination number.
Changing the call flow
- Select the Settings icon on the left navigation bar.
- Choose the company where you’d like to edit a call flow.
- Select Workflow at the top of the page.
- Choose the call flow you’d like to edit and select the pencil icon to the right.
- Remove the step that has the user.
- Recreate that step with the desired destination number.
- Select Save.