WhatsApp

Is it possible to create a WhatsApp phone number in CallRail that then forward to my call center? Or do I need to set up a cell phone at the call center and set it up in WhatsApp?

I'm sure this is a dumb question but I'm not finding any clear answers online. Thx!

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Comments

5 comments
Date Votes
  • Hey Dan,

    No dumb questions here!

    Do you mind giving me a little more clarification? Are you wanting to forward a CallRail tracking number to a number in WhatsApp? 

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  • No. I'm wondering if I can use a CallRail tracking number as my WhatsApp number and forward it to my call center team. Thx!

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  • Hey Dan,

    Thank you for clarifying! This is not something we've tested before, but we don't see why it wouldn't work. I would suggest giving it a try and letting me know if it works or not here. You're also welcome to submit a ticket to our support team to assist you with testing this.

    Sorry for not having a more definitive answer for you here, but I'd love to hear if it works or not. 

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  • Thanks Robin. We're in the process of making changes to our website that include addition of a WhatsApp number. I'll assign a CallRail number as the WA number, forward to our call center team and test it. 

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  • Okay sounds good!

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