Wave Form No Longer Available For Older Phone Call Recordings
I was wondering if anyone else was experiencing this issue.
On multiple accounts, we are no longer able to see the waveform for phone call recordings past a certain date. I.e. for one account, it seems we're unable to access waveform on phone call recordings that came in before 08/01. (today is 08/16)
Not having the waveform doubles the amount of time it takes to screen phone call recordings as we're no longer able to visually see where conversation begins and ends.