Callrail Value showing Event Values from Non-Callrail Events

We are attempting to extract a callrail conversion value in our reports in GA4.  We used Callrail's docs to set things up.

Screen shot:  Callrail Value has our Event values, EXCEPT for Callrail's first_time_phone_call.   This is the standard conversions report.  The only modification was to replace "revenue" metric with "Call Rail Value" and "Event Value" in GA4.

Questions:

1) WHY does Callrail Value have event values from our non-callrail events (generate_lead_***) ?
2) Why is the "Callrail Value" zero for the first_time_phone_call event?  We have the default conversion value set in GA4 but as you can see, that's not showing. Where/how we assign this value of a first time call such that it appears in this report?



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  • Official comment

    Hi Scott,

    There are several factors that could contribute to the experience you are describing, like how values are applied in CallRail and/or other GA4 setup nuances that potentially need comprehensive research. I am going to open a support ticket for you, and our Tier 2 Support team will investigate this further.

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