Callrail Value showing Event Values from Non-Callrail Events
We are attempting to extract a callrail conversion value in our reports in GA4. We used Callrail's docs to set things up.
Screen shot: Callrail Value has our Event values, EXCEPT for Callrail's first_time_phone_call. This is the standard conversions report. The only modification was to replace "revenue" metric with "Call Rail Value" and "Event Value" in GA4.
Questions:
1) WHY does Callrail Value have event values from our non-callrail events (generate_lead_***) ?
2) Why is the "Callrail Value" zero for the first_time_phone_call event? We have the default conversion value set in GA4 but as you can see, that's not showing. Where/how we assign this value of a first time call such that it appears in this report?
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Comments
Hi Scott,
There are several factors that could contribute to the experience you are describing, like how values are applied in CallRail and/or other GA4 setup nuances that potentially need comprehensive research. I am going to open a support ticket for you, and our Tier 2 Support team will investigate this further.
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