My Call tracking data/ analytics is not showing

Currently, I am in my trial period 
There is no data present 
Why this is happening?




There is no credit card linked for now 
Is this give this problem or any things else is the problem.



1 comment
Date Votes
  • Official comment

    Hello Michele and welcome to the CallRail Community. There can be several reasons that calls are not appearing in your analytics. However, we cannot generally diagnose this so we'd like to look at your particular account. Not having a credit card linked would not be the cause. The point of the 14-day trial is so that you can experience the benefits of CallRail and configure your account early so that you know we are the right choice for you and your business. We're confident in our product and offer a 14-day trial to anybody who is interested. 

    We'd like to ensure that you get the most from your trial and start seeing those call analytics. In this case, let's open a Support ticket and we'll have one of our team members reach out to not only get your analytics online but to also answer any questions you may have and talk about the many built-in features you may not be aware of that could enhance your experience. 

    Please click the question mark icon toward the bottom-right corner of this page or the same icon toward the upper-right corner if you are logged into your account. You can open a chat, send in an online ticket for email correspondence, or give us a call. We are here from 8 AM until 8 PM EST M-F and are on standby to help.

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