Recording URL access denied on calls.json endpoint

Hi 

When using calls.json endpoint, you get 2 types of call recordings -  recording, recording_player.

When I try to access the results, the 'recording_player' URL works ok, however the 'recording' URL shows "access denied" error in the browser when I try to access it.

Important to note, that we have a whitelabel dashboard with our own domain. 

the 'recording' URL comes out in callrail default format: https://api.callrail.com/v3/a/ACCb23b.........d82a4/calls/CALbf7982.......d99ed523e/recording

while the recording_player URL comes with our whitlabel domain. Same goes for the recording.json endpoint. When using the recording.json endpoint, the recording URL also works ok.

Because of this issue, for every call I log with the API I have to run the recording.json endpoint which causes me to exceed my hourly rate...

Any advise would be appreciated!

Thanks

Itai

https://apidocs.callrail.com/#retrieving-a-single-call-recording

https://apidocs.callrail.com/#listing-all-calls