More context now available for sentiment analysis

Many of you have asked just how a call's sentiment score is determined (why did this call get a green smiley or that call get a red sad face?). Now you can see the exact words or phrases highlighted in green or red on each call's transcript, informing how well the call went. 

Check out this new enhancement on any call's transcript, and let us know what you think below! 

**Caller sentiment is available with Premium Conversation Intelligence.