Turning on Transcription Automation Features Retroactively
Hi,
I encountered a situation where none of our company's calls or leads were historically scored. To establish a baseline, I would like to go back and qualify or disqualify calls based on the automated rules. Unfortunately, everything from transcription to automated workflow is go-forward only, which means we have to score calls manually, which makes generating a baseline from historical data untenable.
I want to be able to go back at least 6 months to transcribe calls and add automated workflow to score calls.
Thanks
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