Easier Voice Assist set up with pre-made call flow templates

Ready to put Voice Assist to work, but not sure where to start?

To help you save time and implement best practices from day one, we've launched two new call flow templates. Now, you can deploy Voice Assist —After-hours & Overflow and Live Transfers—in just a few clicks.

These templates are designed to help your business operate more efficiently and provide a better experience for your customers.

1. The After-Hours & Overflow Template ensures no call goes unanswered. This template automatically routes calls to Voice Assist when your team is off the clock. During business hours, if your team is busy and can't answer, the call seamlessly overflows to Voice Assist, guaranteeing every caller gets a response. Even better, setup is nearly instant—the template automatically uses your existing business hours from your company profile.
2. The Live Transfer Template allows Voice Assist to answer 100% of your calls immediately. It can handle routine inquiries and will only transfer calls to your team when a conversation requires a human touch. This allows your staff to focus on high-value interactions while ensuring every caller receives immediate attention.

Both templates are built for immediate use. They come pre-loaded with a professional greeting step and have call recording automatically enabled (a requirement for Voice Assist), so you can be confident your new workflow is complete and ready to go from the moment you activate it.

Have questions or want help choosing the right template for your business? Our support team is here to help!