What data is sent with Webhooks?

Webhooks delivers phone call data to a URL of your choice for predetermined events. Below is the information that is sent for each of those events. 

Pre-Call

• answered=false 
• call_type=missed (and formatted_call_type)
• Customer_city
• Customer_country
• Customer_name
• Customer_number
• customer_state
• Company_id
• company_name
• Company_resource_id
• Company_time_zone
• Created_at
• direction
• duration=0 (and formatted_duration)
• first_call
• Formatted_tracking_phone_number
• Person_resource_id
• Prior_calls
• Resource_id
• Source_name
• Start_time
• Total_calls
• Tracker_resource_id
• Tracking_phone_number
• voicemail=false

Call Routing Complete

• Business_phone_number (and formatted_business_phone_number)
• *may* see tags if applied through a call flow
• *may* see some attribution data  if applied through a call flow

Post-Call (including outbound) 

• Everything else
• < 1% of calls will still be missing recording and/or transcription
• We have a max timeout of 20 minutes, if still not attached we fire the event anyway
• This is why call modified webhook exists and we encourage customers that are recording OR manually adding notes/tags/values/scores to calls to subscribe to it

Call Modified

• Changes: An array of the changes to the call that triggered the call modified webhook appended to the end of the normal response fields. These fields include tags, note, value, transcription_text, recording_duration, auto_score, and manual_score.

Text Message Sent

• id
• resource_id
• source_number
• destination_number
• content
• timestamp
• lead_status
• conversation_id
• company_resource_id
• person_resource_id

Text Message Received

• id
• resource_id
• agent
• source_number
• destination_number
• content
• timestamp
• lead_status
• conversation_id
• company_resource_id
• person_resource_id

Form Submission

• Id
• Company_id
• Form_data
• form_url
• landing_page_url
• referrer
• submitted_at
• referring_url
• first_form
• source
• keywords
• campaign
• medium
• utm_source
• utm_medium
• utm_campaign