What data is sent with Webhooks?
Robin
Community manager
Webhooks delivers phone call data to a URL of your choice for predetermined events. Below is the information that is sent for each of those events.
Pre-Call
- answered=false
- call_type=missed (and formatted_call_type)
- Customer_city
- Customer_country
- Customer_name
- Customer_number
- customer_state
- Company_id
- company_name
- Company_resource_id
- Company_time_zone
- Created_at
- direction
- duration=0 (and formatted_duration)
- first_call
- Formatted_tracking_phone_number
- Person_resource_id
- Prior_calls
- Resource_id
- Source_name
- Start_time
- Total_calls
- Tracker_resource_id
- Tracking_phone_number
- voicemail=false
Call Routing Complete
- Business_phone_number (and formatted_business_phone_number)
- *may* see tags if applied through a call flow
- *may* see some attribution data if applied through a call flow
Post-Call (including outbound)
- Everything else
- < 1% of calls will still be missing recording and/or transcription
- We have a max timeout of 20 minutes, if still not attached we fire the event anyway
- This is why call modified webhook exists and we encourage customers that are recording OR manually adding notes/tags/values/scores to calls to subscribe to it
Call Modified
- Changes: An array of the changes to the call that triggered the call modified webhook appended to the end of the normal response fields. These fields include tags, note, value, transcription_text, recording_duration, auto_score, and manual_score.
Text Message Sent
- id
- resource_id
- source_number
- destination_number
- content
- timestamp
- lead_status
- conversation_id
- company_resource_id
- person_resource_id
Text Message Received
- id
- resource_id
- agent
- source_number
- destination_number
- content
- timestamp
- lead_status
- conversation_id
- company_resource_id
- person_resource_id
Form Submission
- Id
- Company_id
- Form_data
- form_url
- landing_page_url
- referrer
- submitted_at
- referring_url
- first_form
- source
- keywords
- campaign
- medium
- utm_source
- utm_medium
- utm_campaign
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